We are looking for a Senior Strategy Associate to join our growing Customer Success team in London. In this role, you’ll be tasked with finding and implementing solutions to some of the toughest and most exciting problems that we face as we look to scale Customer Success. You’ll need to be a strong, all-round problem-solver, with top-drawer critical reasoning skills and the ability to drive the decisions you help make through to successful outcomes. You’ll work closely with our Client Director (ex-McKinsey) on high-impact projects, and the role will provide both broad exposure (particularly across Commercial, Product, Data Science and Customer Success), and the ability to deliver meaningful change within the company.


About nPlan

Our purpose is to inspire the world to forecast correctly and empower it to tackle risk, powered by our deep learning technology and its unique ability to forecast the outcomes of construction projects. We’re on a mission to change how construction projects are planned, managed and executed, and in the process unlock a trillion dollars of new project value for the world through our data-driven forecasting.

We’re lucky to work on some of the largest infrastructure projects in the world, which gives us both an opportunity and a privilege to make a significant impact on the world around us, and what it will look like in the future, every day.

You’ll be joining a world class and well funded team, backed by top investors including GV (formerly known as Google Ventures) that all believe in the future we are creating. We’ve been on a tremendous growth trajectory for the last three years, and following our latest investment round we’ve got very ambitious growth plans for 2022 and beyond.

What we need you to do as an Senior Strategy Associate:

  • Work with our Commercial team to build and implement a seamless customer narrative, value proposition and onboarding journey
  • Work closely with our front-line risk engineers and customer success managers and design/ improve efficient, customer-centric processes that help us meet our department (and company) KPIs
  • Take on high-impact projects (including through OKRs) to create step-change improvements in our customer offering and outcomes

What you bring to nPlan:

  • 2-3 years of experience in consulting or similar strategy/ operations related experience
  • A strong desire to solve problems through pragmatic, effective solutions, and a demonstrable ability to implement solutions successfully
  • Strong communication skills (written and verbal) with the ability to influence others, and experience working with senior stakeholders
  • You have an eye for details. If you’ve read this far, mention the word “crane” in your application :-)
  • An ability to prioritise effectively and lead multiple workstreams concurrently
  • Strong analytical abilities, being 80/20, finding and presenting insights and solutions persuasively
  • You're excited about the impact of what we're building: it brings you energy, determination and drive, and will push you to help us reach our targets
  • A nice to have: you have some experience working in the construction sector and an understanding of how large capital projects work.

The typical nPlanauts are:

  • Generally very curious about the world.
  • Serious, without taking themselves too seriously.
  • Able to define their own work and drive outcomes from them on their own.
  • Proactive about improving the world around them.
  • Open-minded about new technical ideas.
  • Willing to change their mind on the basis of the evidence.

What working at nPlan will be like:

  • We are still a small team so there is plenty of opportunity for a high degree of ownership, and you will be directly exposed to all areas of the business.
  • Your voice will always be heard. What you do or say counts, not who you are or where you're from.
  • We have three core values that underlie everything we do: Learn from Everything, Be Radically Truthful, and Aim High, Run Fast. These enable us to create a collaborative, inclusive environment where we can move effectively and efficiently to implement the best solutions.
  • We are a cross-disciplinary team, and come from all backgrounds and countries. We offer Visa sponsorship and contribute to relocation costs.
  • Fantastic benefits package for Health & Wellbeing, Learning & Development, family leave, weekly team lunches and more.
  • We give all employees share options in the company - these have the potential to grow in value significantly if we continue on our current trajectory (though it’s important to know that the value of shares can go down as well as up)
  • We are committed to addressing the diversity problem in the tech industry, and that starts with making sure we have a diverse team where everyone feels at home and can contribute as an equal.
  • Having time to yourself and a private life is important. We offer a very flexible work environment and a generous holiday policy.